Lead UX Designer | Watson Assistant - IBM | Enterprise Business Software | Figma, Mural

Problem to solve: Lack of staging environments was delaying deployment of AI assistant for our enterprise-level customers

Solution: Following a design thinking workshop to align on concepts, our team created multiple staging environments (3) which could be added, deleted, and modified. We also established a new design pattern and visual assets for deploying versions of the AI assistant, which had touchpoints throughout the product.

Impact: The addition of this feature into Watson Assistant retained several enterprise-level customers with collective annual billings upwards of $25M